Call analysis · Included in Grow
02 Lead conversion
Every call analysed. Every colleague coached.
Dialanta records and analyses every call, made by the AI voice agent or by your own team.
Grow from €399 per month per location · 14 days free · cancel monthly
At a glance
- What it is
- Call analysis and sales coaching: every call scored 0-100, with personal coaching for the colleague who made it
- For whom
- Gyms, boutique studios, personal trainers and multi-location clubs
- Included in
- Grow and Club, no extra credits beyond the normal call analysis
- Price
- From €399 per month per location, 14 days free, cancel monthly
- Languages
- Your club's own language — ask for a custom language; Dialanta is translated with one click.
- Countries
- Worldwide
What it does
Three things this does for your club
Every call analysed
Calls by the AI voice agent and by your team get a transcript, a summary and key moments.
A score per call
Every call gets a score from 0 to 100, so you see which calls go well.
Coaching after every call
The colleague who made the call gets personal tips straight after it.
01 — The problem
Which calls win members, and which lose them?
Most calls are never listened back to. Nobody knows what was said, which objections came up or what was agreed.
Dialanta is the all-in-one AI software for fitness businesses. Call analysis sits next to your leads and your person cards, so every call ends in a clear next step and the next call gets better.
After each call the colleague gets personal coaching, and the AI agents learn from your best calls once a manager approves. Call analysis is part of Grow, the package for lead generation and lead-to-member conversion in Dialanta, the all-in-one AI software for fitness businesses.
02 — How it works
How call analysis and coaching work
- 1Every call is recordedCalls by the AI voice agent and by your team are recorded. Recording is a setting per call route.
- 2Dialanta knows who made the callIt is the colleague whose phone answered, or who pressed their own digit on the shared club phone.
- 3The call is analysedYou get a transcript by speaker, a summary, the chance of joining, the mood, objections, the agreed next step and key moments.
- 4The call gets a scoreA score from 0 to 100 on rapport, asking about goals, objection handling, a clear next step and letting the lead talk.
- 5The colleague gets coachingWhat went well, a maximum of 3 improvement points and one sample sentence to try next time.
03 — What is in it
Scores, coaching and reports
Transcript by speaker
Read the call as a conversation, split by who said what.
Summary and key moments
A short summary, the chance of joining, the mood, objections and the agreed next step.
Call score 0-100
Rapport, asking about goals, objection handling, a clear next step and letting the lead talk.
Personal coaching
After every call: what went well, a maximum of 3 improvement points and one sample sentence.
Reports → Calls
Score per call, average score per person and for the AI voice agent, and recurring improvement points per person.
What works at your club
Every week Dialanta proposes what works at your club from your best-scoring calls.
03 — What the AI does here
Every call makes the next one better.
What the AI does
The AI message agent and the AI voice agent only use what works at your club after a manager approves it. It never changes prices, facts or medical rules.
What you confirm
Your team decides. Dialanta never changes prices, facts or medical rules by itself.
Every call is analysed and every colleague is coached, so the whole team learns from your best calls.
The difference
Without vs with Dialanta
Without Dialanta
- Calls are never listened back to
- Nobody knows which calls go well and which do not
- Colleagues get feedback now and then, if at all
With Dialanta
- Every call is recorded and analysed
- Every call has a score and a named colleague
- Every colleague gets coaching after every call
04 — Questions
Questions answered
Included in Grow
Call analysis and sales coaching are included in Grow, €399 per month per location. You get 14 days free, the first direct debit only follows after 14 days, and you can cancel monthly.
There are no extra credits beyond the normal call analysis. It works for calls by the AI voice agent and by your own team, in your club's own language.
Part of: Lead conversion
Related:
Are calls recorded legally?
Recording is a setting per call route. Tell callers that the call is recorded.
Who sees the scores?
The team sees them in Reports → Calls.
Does the AI learn by itself?
No. Every week Dialanta proposes what works at your club from your best-scoring calls, and the AI message agent and AI voice agent only use it after a manager approves. It never changes prices, facts or medical rules.
Which languages does call analysis work in?
In your club's own language.
05 — Start
Coach every call.
Grow from €399 per month per location · 14 days free · cancel monthly
