Retention · Only in Club
03 Members & retention
Member retention for gyms: see who is about to quit
Dialanta shows you which members are about to quit. You get win-back tasks after 60 and 90 days, and a weekly summary with 3 actions.
Club €599 per month per location · 14 days free · cancel monthly
At a glance
- What it is
- Member retention for fitness clubs: see who is about to quit, with win-back tasks after 60 and 90 days and a weekly summary with 3 actions
- For whom
- Gyms, boutique studios, personal trainers and multi-location clubs
- Included in
- Club only (Grow + €200)
- Price
- €599 per month per location, 14 days free, cancel monthly
- Languages
- Your club's own language — ask for a custom language; Dialanta is translated with one click.
- Countries
- Worldwide
What it does
Three things this does for your club
See who is about to quit
See which members are about to quit, before they are gone.
Win-back tasks
The right colleague gets a win-back task after 60 and 90 days.
A weekly summary with 3 actions
Every week you get a summary with 3 actions.
01 — The problem
Members quietly stop.
A member comes less often, then not at all. Nobody notices until the cancellation arrives. By then it is too late.
Dialanta is the all-in-one AI software for fitness businesses. Retention in Club shows who is drifting away, while you can still do something.
Your team gets clear tasks, not long lists. Keeping a member is easier than winning a new one.
It is part of Club, the package for everything after sign-up in Dialanta, the all-in-one AI software for fitness businesses.
02 — How it works
How retention works in five steps
- 1See who is about to quitDialanta shows which members are about to quit.
- 2Win-back tasks appearThe right colleague gets a win-back task after 60 and 90 days.
- 3Questions get answeredQuestions via WhatsApp, SMS or the member app are answered, and the right colleague gets a task.
- 4Reach members with campaignsThe same campaigns, newsletters and automatic e-mails go to your members too.
- 5Read the weekly summaryEvery week you get a summary with 3 actions.
03 — What is in it
See it early, act on it
Who is about to quit
See which members are about to quit.
Win-back tasks after 60/90 days
The right colleague gets a win-back task after 60 and 90 days.
Weekly summary with 3 actions
Every week you get a summary with 3 actions.
AI answers members
Questions via WhatsApp, SMS or the member app are answered. The right colleague gets a task.
Campaigns and newsletters
The same campaigns, newsletters and automatic e-mails go to your members too.
Everything on the person card
Calls, messages and visits of each member are on the person card.
Screen gallery
More screens, one click away
What the screens show
The screens behind this page
The retention screen shows the members who are about to quit and their win-back tasks. The members screen lists every member and subscription in one place, which is the data retention is based on.
The member app home is what a member sees on their phone, and it is where a member stays in touch with your club.
The Ask Dialanta clip shows how you can ask which members might cancel.
03 — What the AI does here
Keep the members you won.
What the AI does
The AI answers members' questions on WhatsApp, SMS and in the member app, and the right colleague gets a task when a person is needed. Medical questions go to a human.
What you confirm
Your team does the win-back calls and decides what to send. Dialanta never pays, deletes or bulk-sends by itself. AI actions use AI credits, and Club adds 1500 on top of the 1000 in Grow.
You act early, your team knows what to do each week, and members feel noticed. Retention is part of Club, which costs €599 per month per location.
The difference
Without vs with Dialanta
Without Dialanta
- Members quietly stop
- Nobody notices until the contract ends
With Dialanta
- See who is about to quit
- Win-back tasks after 60 and 90 days
- Everything on the member's person card
04 — Questions
Questions answered
Only in Club
Retention is only in Club, €599 per month per location (Grow + €200). You get 14 days free, the first direct debit only follows after 14 days, and you can cancel monthly.
It works together with the Member app, Group classes, Class feedback and NPS, the Message sender, the E-mail manager and Reports.
Related:
How do I know who is about to quit?
Dialanta shows you which members are about to quit.
What happens after 60 or 90 days?
The right colleague gets a win-back task.
What is in the weekly summary?
A summary with 3 actions.
Are members' questions answered?
Yes. Questions via WhatsApp, SMS or the member app are answered, and the right colleague gets a task. Medical questions go to a human.
Is retention in Grow?
No. It is only in Club, which costs €599 per month per location.
05 — Start
Keep your members longer.
Club €599 per month per location · 14 days free · cancel monthly
