Class feedback · Only in Club
03 Members & retention
Class feedback and NPS for fitness clubs
Members rate the class and the instructor, and you see praise and criticism with a Net Promoter Score. A low score becomes a task for the manager.
Club €599 per month per location · 14 days free · cancel monthly
At a glance
- What it is
- Class and instructor ratings with a Net Promoter Score; a low score becomes a task for the manager
- For whom
- Gyms, boutique studios, personal trainers and multi-location clubs
- Included in
- Club only (Grow + €200)
- Price
- €599 per month per location, 14 days free, cancel monthly
- Languages
- Your club's own language — ask for a custom language; Dialanta is translated with one click.
- Countries
- Worldwide
What it does
Three things this does for your club
Rate the class and the instructor
Members rate the class and the instructor and leave praise and criticism.
Net Promoter Score
See your Net Promoter Score across your classes.
Low scores become a task
A low score becomes a task for the manager.
01 — The problem
You only hear the complaints that reach the desk.
Most members who are unhappy say nothing. They just stop coming.
Dialanta is the all-in-one AI software for fitness businesses. Club asks members what they think of each class and instructor, and brings the answer to you.
You hear it while you can still fix it, and you see which classes and instructors members like most.
It is part of Club, the package for everything after sign-up in Dialanta, the all-in-one AI software for fitness businesses.
02 — How it works
From class to follow-up in five steps
- 1A member attends a classFeedback belongs to the classes in your schedule.
- 2The member rates itMembers rate the class and the instructor.
- 3They leave praise or criticismMembers can leave praise and criticism in their own words.
- 4You see the Net Promoter ScoreDialanta shows your Net Promoter Score next to the comments.
- 5A low score becomes a taskA low score becomes a task for the manager, who follows up.
03 — What is in it
Feedback after every class
Rate the class
Members rate the class.
Rate the instructor
Members rate the instructor.
Praise and criticism
Members leave praise and criticism.
Net Promoter Score
See your Net Promoter Score.
Low scores become a task
A low score becomes a task for the manager.
Linked to your classes
Feedback belongs to the classes in your schedule.
What the screens show
The screens behind this page
The class schedule shows classes, coaches and bookings per day, which is the starting point for feedback on a class. The retention screen shows members who need attention, so feedback and the signs that a member may leave can be read side by side.
In the member app, the schedule is where members see and book classes.
The Ask Dialanta clip shows how you can ask which classes are almost full this week.
In the member app
Classes in the member app
03 — What the AI does here
Fix problems before members leave.
What the AI does
Class feedback runs on member ratings and the manager task that follows a low score. The AI in Club helps around it with messages and follow-up.
What you confirm
The manager decides what to do with a low score. Dialanta never pays, deletes or bulk-sends by itself, and medical questions go to a human. AI actions use AI credits, and Club adds 1500 on top of the 1000 in Grow.
You know which classes and instructors members like, and a low score never gets lost. Class feedback is Only in Club.
The difference
Without vs with Dialanta
Without Dialanta
- You only hear the complaints that reach the desk
- Problems are found when members have already left
With Dialanta
- Feedback after every class
- Feedback linked to the classes in your schedule
- Low scores become a manager task
04 — Questions
Questions answered
Only in Club
Class feedback is only in Club, €599 per month per location (Grow + €200). You get 14 days free, the first direct debit only follows after 14 days, and you can cancel monthly.
It works together with Group classes, Retention, the Member app, Conversations and tasks and the Agenda.
Related:
What do members rate?
The class and the instructor.
What is Net Promoter Score?
A score that shows how likely members are to recommend you. Dialanta shows it next to the praise and criticism.
What happens with a low score?
It becomes a task for the manager.
Can members leave comments?
Yes. Members can leave praise and criticism.
Is class feedback in Grow?
No. Class feedback is only in Club, which costs €599 per month per location.
05 — Start
Hear your members before they leave.
Club €599 per month per location · 14 days free · cancel monthly
