Engage every lead within seconds — powered by AI automation that never forgets a follow-up.
Dialanta connects your CRM, WhatsApp, and phone system into one intelligent workflow. From the moment a lead enters your system, AI-driven automation ensures instant engagement, personalized communication, and perfectly timed follow-ups — without any manual effort.
How Dialanta works
1. A lead enters your system
Every new lead — from your web form, landing page, or connected CRM — is captured instantly.
As soon as the lead arrives, Dialanta activates your personalized workflow.
2. The AI WhatsApp agent starts the conversation
Within seconds, the lead receives a personalized WhatsApp message.
Dialanta’s AI is trained on your own website or uploaded company documents, ensuring natural and brand-consistent responses.
The lead can instantly:
- Ask questions (AI-powered Q&A)
- Schedule a call
- Book an appointment directly
3. Smart, customizable reminders
If there’s no response, Dialanta sends an automatic follow-up after your chosen delay — whether that’s 10 minutes or 2 days.
You define every rule per campaign, team, or source.
4. Automatic call scheduling & routing
Still no reply? Dialanta escalates automatically. The system schedules a call to the right agent using your custom routing rules.
Your routing logic can include:
- Round-robin, priority, or simultaneous calls
- Skill-based, territory, or language-based routing
- Real-time agent availability
5. Follow-ups for agents — fully automated
After each call, Dialanta can trigger automatic follow-ups to keep momentum high:
- Slack or Teams notification
- AI-generated call summary
- CRM task creation
- WhatsApp or SMS re-engagement
6. SMS fallback — always reach your lead
If a lead doesn’t use WhatsApp, Dialanta automatically switches to preset SMS templates.
While not AI-driven, these messages maintain the communication flow and trigger your call routing — ensuring no lead is ever lost.
7. You’re in control — every rule, every timer, every template
Inside Automation Settings, you can customize every part of your process:
- AI data source (website parsing or document upload)
- Reminder & escalation timing
- WhatsApp & SMS templates
- Call routing logic (round-robin, priority, simultaneous)
- Agent availability & follow-up rules
8. Real results that speak for themselves
- 60 % faster response time vs. manual follow-up
- 2× higher call and appointment booking rate
- 100 % customizable automation — zero coding required
See how others scale faster.
What our clients say
“We went from missing leads overnight to booking calls automatically — without hiring extra staff. Dialanta just works.”
Laura D.
Sales manager at ConnectIQ
“The AI WhatsApp agent alone is worth the investment. It’s like adding 3 new reps to the team.”
Miguel D.
Sales director at B2B SaaS
Join the thousands of small businesses that trust Dialanta to help them grow
Frequently asked questions
Everything you need to know about Dialanta and our software.
Is Dialanta’s AI GDPR compliant?
Yes — all data is processed and stored securely under EU GDPR regulations.
Can I set my own reminder timings and call routing rules?
Absolutely. Every timing, trigger, and routing sequence can be adjusted from your admin dashboard.
What happens if a lead replies after a reminder or missed call?
The AI instantly resumes the WhatsApp conversation — picking up right where it left off.
Experience how Dialanta connects, automates, and converts — 24/7.