Smarter calling strategies for maximum conversions
Dialanta’s calling strategy starts where real engagement begins — with AI-powered WhatsApp conversations. Leads receive an initial AI message and reminder, both fully customizable. If there’s no response, the system automatically switches to your configured call routing rules with supported SMS messages . Whether you prefer round robin, simultaneous dialing, or priority-based routing, Dialanta ensures every lead gets contacted fast, fairly, and efficiently.
Why calling strategy matters
Speed and structure are everything in lead conversion. With Dialanta:
- AI WhatsApp messages initiate contact instantly
- Reminders and follow-up timing are fully customizable
- Automatic SMS fallback ensures no lead is lost
- Calls are triggered and routed based on your exact logic
- Every action is tracked.
Flexible options that fit your team
Design the perfect call workflow for your team:
- Round Robin: distribute leads evenly among available agents
- Simultaneous Dialing: all agents ring — fastest responder connects
- Priority-Based Rules: assign high-value leads to senior reps first
Combine AI WhatsApp messaging, fallback SMS, and call routing for a complete, automated contact flow — no manual steps needed.
Benefits of a smart calling setup
- Ensure every lead gets contacted
- Keep communication consistent across channels
- Save time with zero manual distribution
- Balance workloads and improve response speed
- Adjust strategies anytime — instantly live
How it works
Dialanta uses smart calling rules based on behavior, tags and funnel status to trigger calls at the right time.
- Behavior-based triggers
- Automated scheduling
- Smart fallback logic
Join the thousands of small businesses that trust Dialanta to help them grow
Frequently asked questions
Everything you need to know about Dialanta and our software.
How does the AI WhatsApp Agent fit into calling?
The AI WhatsApp Agent starts the conversation instantly. If there’s no reply after your chosen interval, a reminder is sent — then SMS and call routing take over automatically.
What happens if a lead doesn’t have WhatsApp?
Dialanta detects it automatically and switches to SMS, followed by your configured call strategy.
Can I change calling strategies anytime?
Yes — admins can switch between round robin, priority, or simultaneous dialing instantly.
Does AI decide who gets the call?
No — routing follows your set logic and live agent availability.
Can I connect my CRM or scheduling tools?
Yes, everything integrates seamlessly via Zapier — no code required.
Ready to connect smarter — from AI WhatsApp to call routing with full fallback coverage? Book a demo today.